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All domestic UK orders are aimed to be shipped within 2-3 working days. Orders are not shipped or delivered on weekends and holidays.

At busy times of the year this could be extended by period of time but we aim to keep all customers informed of any delays.

At Tiah Lighting, we hope that you are satisfied with your purchase. If you are not totally happy, you can notify of your intention to return and we will issue you a returns note. You have 14 days to return something that may not suit your requirements.

If you require a return please email us on [email protected]

You have a 14 day returns period, if you don’t like the product or change you mind. You have a 14-day cooling off period. Then 14 days to return the product. The product needs to be in a resalable condition and in all original packaging. You send the item back at your own cost. We do not cover postage for returns.

Please do not write on the outer white boxes. Please attached the returns note we send onto the box.

Of course, if there are any problems with your order which are out of your hands, such as damages, manufacturing faults or discrepancies, then we will take full responsibility for a return to us. We do ask that all problems are reported to us within 48 hours of receiving the goods, in order to ensure that we can replace/refund.

In all cases, we will ask that you forward us an email ([email protected]) with a picture of any damages or faults, with your order reference number – this allows us to quickly resolve any issues.

Please note, when damages occur we will first offer a full replacement – refunds can only be given when no replacement product can be supplied. Damage due to misuse, alteration to the product, or negligence is not covered under our returns policy and refunds cannot be given if these terms are breached.